We at Elizabetta want you to be happy with your purchase, and if for some reason you wish to return or exchange an item please do the following:
- Extended holiday returns: all orders placed from 15 Nov through 31 Dec 2023 are eligible to request a return until 15 Jan 2024.
- Please get in contact with us here within 14 days of receipt of the item (except in the extended holiday returns period) and we will issue a return authorization number. We will reply to your request within 2 business days.
- For returns within the US, we will email you a prepaid return label free of charge.
- For international returns, we will provide you the address of where to send the items (in Wisconsin, USA) or work out an exchange. For international shipments, you will be responsible for your own return shipping costs.
- Items must be sent back to us within 5 business days of issuing the return authorization in perfect condition, unworn, unused, and repackaged in its original packaging (or appropriate protective packaging) with the original tags intact.
If the above conditions are respected, we will issue a full refund for the item shortly after receiving it.
- We reserve the right to charge a 30-50% restocking fee or not to accept a return if the above terms are not respected.
- Please note that any shipping costs paid are nonrefundable.
Changes, cancellations: We ship 0-2 business days after we receive your order. If changes need to be made, we will make every effort to do so. Please contact us here.
If you have any questions about our return policy, please contact us, your satisfaction is important to us.