We at Elizabetta want you to be happy with your purchase, and if for some reason you wish to return or exchange an item please do the following:
- Please get in contact with us here within 14 days of receipt of the item (except in the extended holiday returns period) and we will issue a return authorization number. We will reply to your request within 2 business days.
- For returns within the US, we will email you a prepaid return label free of charge. Please note that any shipping costs paid are non-refundable
- For international returns, we will provide you the address of where to send the items (in Wisconsin, USA). For international shipments, you will be responsible for your own return shipping costs. Shipping costs and any customs or duties paid are non-refundable.
- Items must be shipped back to us within 5 business days of issuing the return authorization in perfect condition, unworn, unused, and repackaged in their original packaging, or other appropriate protective packaging.
If the above conditions are respected, we will issue a full refund for the item shortly after receiving it.
We reserve the right to charge a 30-50% restocking fee or not to accept a return if the above terms are not respected.
Changes, cancellations: We ship 0-2 business days after we receive your order. If changes need to be made, we will make every effort to do so. Please contact us here.
If you have any questions about our return policy, please contact us, your satisfaction is important to us.
